Last updated: 1 January 2026
This Privacy Policy explains how Casal dei Fichi (“we”, “us”, “our”) processes personal data when you visit casaldeifichi.nl and when you request or make a reservation for our vacation accommodation.
1. Who we are (Data Controller)
Legal name: Casal dei Fichi
Address: Contrada Pieve Vecchia, Francavilla d'Ete, 63816, Italy
Email: privacy@casaldeifichi.com
2. What personal data we collect
2.1 Information you provide
- Contact details (name, email address, phone number).
- Reservation details (arrival/departure dates, number of guests, accommodation/unit, preferences, special requests).
- Communication content (messages sent via forms, email, or during the booking process).
- Guest/identity information only if required by law (where applicable) or if you provide it voluntarily.
2.2 Information collected automatically
- Technical data (IP address, device type, browser type, language settings).
- Usage data (pages viewed, approximate location derived from IP, timestamps, referring pages).
- Cookies and similar technologies (see Section 9).
3. Bookings handled via Hoteldruid
Our reservation flow is handled via Hoteldruid (the “Booking System”). When you submit a booking request or reservation, your data is processed to manage availability, confirm your reservation, and provide guest support.
3.1 Data used for reservations
- Contact details (name, email, phone).
- Reservation details (dates, unit/accommodation, number of guests, pricing/fees, and notes).
- Operational details needed to manage check-in/out and reservation communication.
3.2 Where the Booking System runs
Hoteldruid is hosted for us, acting as our service provider/processor.
3.3 Payments
If you pay online, payments are processed by . We do not store full payment card details. We receive payment status and transaction references.
4. Why we process personal data
- To provide the website (show content, ensure functionality, maintain security).
- To handle booking requests and reservations (availability, confirmations, changes, cancellations, customer support).
- To communicate with you about your inquiry or reservation.
- For operational administration (invoices/receipts, guest administration, tourist tax where applicable).
- For security (fraud prevention, abuse detection, troubleshooting).
- To comply with legal obligations (e.g., accounting/tax requirements; where applicable).
5. Legal bases (GDPR)
- Contract (to take steps at your request and to manage your reservation).
- Legal obligation (e.g., accounting/tax obligations; where applicable).
- Legitimate interests (e.g., maintaining and securing our website and services), unless overridden by your rights.
- Consent (e.g., for non-essential cookies or marketing where required; you can withdraw consent at any time).
6. Who we share data with
- Booking system / hosting providers (Hoteldruid hosting and infrastructure providers).
- Payment providers ().
- Email/SMS providers used to send reservation confirmations and service messages.
- Professional advisers (legal/accounting) where necessary.
- Authorities where required by law.
7. International transfers
If personal data is transferred outside the EEA/UK, we use appropriate safeguards as required by law (for example, adequacy decisions or Standard Contractual Clauses).
8. Data retention
- Reservation and billing records: 7 year(s).
- Inquiries without a booking: 24 month(s).
- Security logs: 180 day(s), unless needed longer to investigate incidents.
9. Cookies
We use cookies and similar technologies to ensure the website works properly, maintain security, and remember preferences.
You can manage cookies through your browser settings. Disabling certain cookies may impact website functionality.
10. Your rights
Depending on your location (including under GDPR), you may have rights such as access, correction, deletion, restriction,
objection, and data portability. Where we rely on consent, you can withdraw it at any time.
To exercise your rights, contact us at privacy@casaldeifichi.com.
11. Security
We implement appropriate technical and organizational measures designed to protect personal data. No method of transmission or storage is completely secure, but we work to maintain and improve safeguards.
12. Contact
Questions or requests regarding this policy can be sent to privacy@casaldeifichi.com.
Postal address: Contrada Pieve Vecchia, Francavilla d'Ete, 63816, Italy
13. Changes to this Privacy Policy
We may update this policy from time to time. We will post the updated version on this page and update the “Last updated” date.